About Me

A powerful, confident hands-on manager with excellent education and leadership skills, business orientated and recruiting experience. Strong expertise in human-to-human communication and role modeling of expectations in performance and behaviors coupled with achievements in increasing company revenue, balanced with increasing customer satisfaction. Bilingual proficiency in English and German.

• Inspirational Leadership
• Training and Facilitation
• High-Level Recruiting Proficiency
• Competitive Intelligence
• Strategic Planning/Analysis
• New Business Development
• Industry Networking
• Quality Assurance
• People Development
• Customer Service
• Flexibility
• Team player
• Hands on mentality
• Controlling
• Adaptable
• Quality assurance
• Self-confident
• Working according to standards

RECRUITMENT AND PEOPLE DEVELOPMENT

Facilitate learning for new employees with leading by example and development of the core competencies.

ADMINISTRATION

Consummate accuracy and attention to detail, with achievements in reducing costs, and improving company revenue. Successful implementation of corporate goals and the successful creation and introduction of manuals.

HOSPITALITY AND CUSTOMER CARE

Utilizing company-specific budget guest and customer orientated as well as recognizing and implementing individual wishes of the guests, enforcing and further developing and ensure the quality standards.

EVENTMANAGEMENT

Successful planning, implementation and realization of ideas and wishes of the customers at events up to 300 persons. As well as the incorporation of own ideas or amounts.

 

since 11/2006 Freelancer in the hospitality industry

Services in the field of hospitality, cruises, fairs, events:

Cruise Director, Shore Excursion Manager, Travel Guide, Assistance in hotels worldwide. Daily operations on board of cruise ships, in hotels, escort of exclusive charter flights, supervision of pre- and post-programs